Refund policy

RETURNS & REFUND POLICY

At, we take pride in baking and packaging every order with care.

Because our cookies are perishable food products, all sales are final and we do not accept returns or exchanges.

ORDER ISSUES

If your order arrives damaged, incorrect, or stale, please contact us within 48 hours of delivery at milisczechcookies@yahoo.com

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

If approved, we may offer:

  • A replacement order

  • Store credit

  • A refund at our discretion

NON-REFUNDABLE ITEMS

The following items are not eligible for refunds or returns:

  • Opened or partially consumed products

  • Orders with incorrect shipping addresses entered by the customer

  • Delayed deliveries caused by carriers, weather, or incorrect addresses

  • Custom or special-order items

  • Orders marked as delivered by the shipping carrier

CANCELLATIONS

Orders may only be canceled within 2 hours of purchase. Once baking or fulfillment begins, orders cannot be canceled or modified.

SHIPPING NOTICE

Please ensure all shipping information is correct before placing your order. We are not responsible for packages delivered to incorrectly entered addresses.

CONTACT US

For questions regarding your order, please contact us at:
milisczechcookies@yahoo.com